Protecting your family's privacy is our top priority
End-to-end encryption
Minimal data collection
COPPA compliant
Welcome to Aaya! We are committed to protecting your family's privacy and handling your data with the highest standards of care. This Privacy Policy explains how we collect, use, and safeguard your information when you use our childcare management platform. Our approach is privacy-first, meaning we minimize data collection and maximize your control.
We collect only the information necessary to provide safe, effective childcare management services:
Name, email, phone number, and profile details you provide during registration. This helps us create your secure account and communicate important updates.
Information about children (names, ages, allergies, medical needs, preferences) and nannies (contact details, schedules, rates). You are responsible for obtaining consent before providing information about others.
Payment amounts, dates, and transaction records. We use secure third-party processors whose privacy policies govern payment card data you provide directly to them.
IP address, device type, browser information, and app usage patterns to maintain security and improve our service.
Conversations with our AI assistant for activity suggestions, meal planning, and scheduling help. Privacy-First Approach: Only essential, often anonymized information is shared with AI providers. Your identity is protected through advanced anonymization techniques.
We use your information solely to provide secure, personalized childcare management services:
We never sell your personal information. We only share data in these limited circumstances:
When you specifically direct us to share information (e.g., sharing child details with approved nannies)
Trusted partners for hosting, payment processing, and AI services. For AI features, we share only minimal, anonymized data. All providers are contractually bound to protect your data.
When required by law, court order, or valid government request
To investigate policy violations, prevent fraud, or protect child safety when necessary
We implement multiple layers of security to protect your family's information:
While we implement industry-leading security measures, no system is 100% secure. We continuously monitor and improve our security practices.
You have important rights regarding your personal data:
Request copies of your data
Update inaccurate information
Request data removal
Export your data
Contact us to exercise these rights. Response time: typically within 30 days.
We collect information about children only as provided by parents/guardians for childcare services. We do not knowingly collect personal information directly from children under 13.
Parent Control: Parents maintain full control over their children's information and can request access, correction, or deletion at any time.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through the app or by email and update the "Last Updated" date above.
Questions about this Privacy Policy? We're here to help:
We typically respond within 24 hours